Ich bin sehr zufrieden mit dem Bestellvorgang und auch der schnellen Bearbeitung. Großes Lob auch an den Service, der das so schnell und freundlich umsetzt.
Hier lebt man Dienstleistung und ist 100% für seine Kunden da. Herzlichen Dank für das kreative Umsetzen und den individuellen Service. Mit Euch Logbuchstempel zu gestalten macht mega Spaß. Logisch das ich euch weiter empfehle. Tschö, bis spätestens nächstes Jahr auf der Boot! (Translated by Google) Here you live service and are 100% there for your customers. Thank you very much for that creative implementation and individual service. To design log book stamps with you is great fun. Logical that I recommend you further. Bye, see you next year at the latest on the boat!
Genialer Service, schnell und unkompliziert. (Translated by Google) Ingenious service, fast and uncomplicated.
Absolut perfekter Service ! Schneller und besser geht nicht! Die Lieferung hat keine 24 h gedauert. Jeder Zeit wieder. Jörg (Translated by Google) Absolutely perfect service! You can't get faster or better! The delivery took less than 24 hours. Any time. Jörg
Je n’ai pas pour habitude de faire des feed-back, mais là, je dois reconnaître que vous me bluffer ! Vous êtes à la hauteur des recommandations qu’on m’avait faites et si je devais noter ma satisfaction, vous remporteriez haut la main 8 étoiles sur 5 !! Je tiens donc à vous faire un retour pour vous exprimer ma reconnaissance. On débute par une équipe de professionnels au top pour l’élaboration du tampon : à l’écoute du moindre détail demandé par le client, pour arriver au tampon idéal ! Quand je pense que j’ai osé vous demander de décaler mon texte de seulement 1mm sur le dessin; et vous l’avez fait sans opposer le moindre mécontentement alors que la correction pouvait paraître plutôt exagérée... tout cela, sans rajouter aucun frais supplémentaire évidemment ! Un grand bravo également pour l’extrême rapidité de réponse à mes mails (dans la journée ou le lendemain matin, ce qui est rarissime pour un service client). Quand à la livraison, rien à redire : 1ère commande de 2 tampons passée le 27/01, retouches suite à plusieurs échanges de mail le 28 et le 29 matin, confirmation de production le 29 a 12h et envoi le 29 à 17h. Là je dis : chapeau Stampex ! Beaucoup de fournisseurs pourraient prendre exemple sur vous ! Le colis est reçu 2 jours après avec un grand soin apporté aux emballages. J’apprécie beaucoup d’avoir reçu votre catalogue, et de découvrir en plus un stylo et un petit sachet de bonbons fut une agréable surprise ! Vous prenez vraiment soin de votre clientèle, et dans les moindres petits détails ! J’ai vraiment hâte de pouvoir tamponner mes futurs niveau 1 !! En tout cas, si vous aviez seulement fait la moitié de tout ce que je viens de citer, vous auriez déjà été formidable, mais là vous êtes sincèrement EXTRAORDINAIRE et je tiens vraiment à le souligner. Je peux vous garantir que je vous ferai une publicité hors norme auprès de mes amis plongeurs, et que vos cartes de visite seront vite distribuées ! En début de ce message, je vous disais avoir été bluffée : je confirme ! Votre sens du service client est étonnant de professionnalisme et de réactivité, et la qualité de votre production est juste impressionnante. Mon « expérience client » aura été mémorable. Faites passer ce message de reconnaissance à vos équipes car elle le mérite amplement. Bonnes bulles... (Translated by Google) I'm not in the habit of giving feedback, but there, I must admit that you are bluffing me! You live up to the recommendations I was given and if I had to rate my satisfaction, you would hands down 8 out of 5 stars !! I would therefore like to give you a return to express my gratitude to you. We start with a team of top professionals for the development of the tampon: listening to the smallest detail requested by the client, to arrive at the ideal tampon! When I think I dared ask you to shift my text by only 1mm on the drawing; and you did it without objecting to the slightest dissatisfaction when the correction could seem rather exaggerated ... all this, without adding any additional costs of course! Congratulations also for the extreme speed of response to my emails (during the day or the next morning, which is extremely rare for customer service). As for delivery, nothing to complain about: 1st order of 2 stamps placed on 01/27, touch-ups following several email exchanges on the 28th and 29th morning, production confirmation on the 29th at 12 noon and dispatch on the 29th at 5pm. Here I say: Stampex hat! Many suppliers could follow your example! The package is received 2 days later with a great care given to packaging. I really appreciate having received your catalog, and to discover in addition a pen and a small bag of candy was a pleasant surprise! You really take care of your customers, and in the smallest details! I can't wait to stamp my future level 1 !! In any case, if you had only done half of everything I just mentioned, you would have been great already, but here you are sincerely EXTRAORDINARY and I really want to emphasize it. I can guarantee you that I will make you an extraordinary advertisement to my diving friends, and that your business cards will be quickly distributed! At the beginning of this message, I told you that I was amazed: I confirm! Your sense of customer service is amazing in professionalism and responsiveness, and the quality of your production is just impressive. My "customer experience" has been memorable. Send this message of recognition to your teams because it deserves it. Good bubbles ...
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